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Eligibility for Refunds
We offer refunds or replacements under the following circumstances:
Quality Issues: If your salad arrives damaged, spoiled, or not as described, please contact us.
Incorrect Orders: If we sent the wrong item or your order is incomplete, we will make it right.
Late Deliveries: If your order is significantly delayed and no longer fresh upon arrival.
Requesting a Refund
Timeframe: Refund requests must be submitted within 24 hours of receiving your order.
Documentation: Please provide a photo of the issue (e.g., damaged packaging, spoiled salad) along with your order details.
Options for Resolution
Refund: A full or partial refund to your original payment method.
Replacement: A fresh salad delivered at no extra cost.
Store Credit: A credit to use on your next order.
Non-Refundable Situations
Change of mind after the order is prepared or delivered.
Delays caused by incorrect delivery details provided by the customer.